TX-32 Winter Storm Resources

So many North Texans were affected by this February’s winter storm and as your Representative, I want to make sure that everyone has access to the information and resources they need. Below is a list of resources that may be useful as we continue to recover from the winter storm. If you have any questions or need assistance with a federal agency, please contact my office at (972) 972-7949.

General Help Hotline:

You can dial 2-1-1 for information and referral to various resources. The statewide hotline is available statewide 24 hours a day. For more information, visit the 2-1-1 website at https://www.211northtexas.org/ 


A federal major disaster declaration has been issued for Dallas and Collin Counties, which allows residents to receive financial assistance from the Federal Emergency Management Agency (FEMA). While FEMA cannot duplicate insurance benefits, it may be able to help with costs not covered by insurance or in instances where your insurance cannot cover all of your costs. 

You can apply for FEMA assistance at https://www.disasterassistance.gov/, by calling 1-800-621-3362, or in the FEMA App.

You can find out more about FEMA disaster assistance here.

Help for Small Businesses:

Small businesses that need assistance may be eligible to receive a federal disaster loan from the Small Business Administration (SBA) for both damaged property and loss of revenue due to the storm. You can apply for a disaster loan at https://disasterloanassistance.sba.gov/

The SBA has created a Virtual Business Recovery Center that can answer your questions and help you complete your loan application. More information is available here.

Help for Homeowners:

The Texas Department of Insurance can provide contact information for your insurance company and answer questions about filing claims. You can call their help line from 8am-5pm Mon-Fri at 1-800-252-3439. You can also get more information about claims and home repairs on their website.

If your home experienced damage from the winter storm that is not covered by insurance, please see the FEMA section above for information about accessing individual assistance through FEMA.

Dallas homeowners who make up to $68,950 for a household of four may also be eligible to receive up to $10,000 in assistance from the Emergency Home Repair Rebate Program. More information on the program and how to apply is available here.

The U.S. Department of Housing and Urban Development (HUD) can provide various forms of assistance, including foreclosure relief, mortgage insurance, and more. You can find out more about HUD assistance here.

All Texans who incurred damage from the storm should fill out the Texas iSTAT survey, which helps the state identify where damages have taken place and prioritize recovery efforts. You can take the survey here, or if you are unable to fill out the survey electronically, you can call 1-844-844-3089 8am-8pm seven days a week.

Emergency Food Aid:

A number of governmental and private organizations are providing food assistance. You can find an overview of the various efforts, including about the Disaster Supplemental Nutrition Assistance Program (D-SNAP), here.

The North Texas Food Bank is increasing its Mobile Pantry food distributions. You can find the schedule for those distributions here.

Water Resources:

If you are without water, the City of Dallas is continuing bulk water distribution. You can find more information here, as well as on the city Office of Emergency Management’s Twitter page, where updates are shared about water distribution.

In Garland, water is available by request at the Central Library (625 Austin Street). You can pick up water inside the library, or schedule a curbside pickup by calling 972-205-2500. Updates about Garland water distribution are shared on the city’s Twitter page.

Tax Information:

The IRS is giving all Texas residents and businesses a two-month extension to file federal income taxes. Texans now have until June 15th to file 2020 taxes and pay what is owed. This extension is automatic and no requests for an extension need to be made. Details regarding the new deadline can be found on the IRS's website. 

Vaccine Information:

Following the winter storm, vaccine hubs have returned to vaccinating areas and populations hardest hit by COVID‑19. Those who are applicable for phases 1A or 1B are eligible. A complete list of these hubs can be found here. 

Additional information regarding COVID-19 resources are located on our Helpful Coronavirus Resources page.

City/County Contact Information:

Cities across North Texas have also published web pages with information about local resources and city services as a result of the winter storm. Here is a list of those pages: