Casework Success Stories

Rep. Allred visiting the Carver Senior Center in Garland

A note from Congressman Allred:

One of the most important parts of my job as your representative is helping North Texans resolve their issues with federal agencies. Navigating federal bureaucracies can be difficult, but my team and I are here to offer assistance. Whether you need help getting your tax refund, assistance in contacting the Department of Veterans Affairs, or help in obtaining your Social Security benefits, I am here to help cut red tape and make sure you get the answers you deserve. 

Below are several casework success stories from North Texans who got the assistance they needed from my office. Take a look through them, and if you need help with a federal agency, call my office at 972-972-7949 or visit my federal agency help page at


Congressman Colin Z. Allred (TX-32) 


May 17, 2021 Casework Success Stories

Ed is a veteran and Purple Heart recipient who served in both World War II and the Korean War. He was owed medical care benefits from the VA, but even with the help of attorneys in his family and after a litany of forms and appointments, he had been unable to receive them.

May 3, 2021 Casework Success Stories

Kathy receives survivors’ benefits from Social Security, and when her child turned 16, Kathy had to switch her benefits to exclude her child. Unbeknownst to her, the change somehow affected her Medicare enrollment, preventing it from beginning in November 2020 as it was supposed to.

April 14, 2021 Casework Success Stories

Laura had filed an amended tax return with the Internal Revenue Service (IRS) for the 2018 filing period. With the amended return submitted, she was due a refund payment from the IRS, but after more than a year, she still hadn't received it. Frustrated by the long delay, Laura decided to contact Rep.

November 19, 2020 Casework Success Stories

Emmanuel is an independent contractor and 18-wheeler truck driver from Wylie. Like many North Texans, Emmanuel was experiencing increased financial hardships amid the ongoing pandemic and applied for an Economic Injury Disaster Loan (EIDL) through the Small Business Administration (SBA).

November 19, 2020 Casework Success Stories

Donald expected to receive his Economic Impact Payment (EIP) in the spring like many North Texans who qualified for the stimulus payment. But when August came and it never arrived, Donald grew anxious. He needed the money after facing financial hardship due to the COVID-19 pandemic.

November 19, 2020 Casework Success Stories

Earlier this year, Robert applied to receive Medicare benefits through the Social Security Administration (SSA). Unfortunately, Robert had not heard back from SSA for several months regarding his application. Confused and frustrated, Robert turned to Rep. Allred for help. 

October 7, 2020 Casework Success Stories

Dana was expecting to receive an Economic Impact Payment (EIP) debit card but grew frustrated when her EIP debit card was sent to her old mailing address.

October 6, 2020 Casework Success Stories

In April of last year, Chester became disabled. He applied for disability benefits with the knowledge that they would be suspended after December 2019 as he would be turning 66, and he would start relying on regular social security benefits.

August 12, 2020 Casework Success Stories

Earlier this year, David completed an online application to receive Social Security benefits in January. Soon after, he successfully submitted the necessary paperwork to his local Social Security office. Following the completion of his application, David waited patiently for an update to his application status.

August 12, 2020 Casework Success Stories

After getting her degree, Lisa owed about $70,000 in federal student loans. In 2017, Lisa filed an application with the Department of Education (DOE) to discharge her loans due to total and permanent disability. The application was approved, and Lisa’s loan balance became zero.