Casework Success Stories

Rep. Allred visiting the Carver Senior Center in Garland

A note from Congressman Allred:

One of the most important parts of my job as your representative is helping North Texans resolve their issues with federal agencies. Navigating federal bureaucracies can be difficult, but my team and I are here to offer assistance. Whether you need help getting your tax refund, assistance in contacting the Department of Veterans Affairs, or help in obtaining your Social Security benefits, I am here to help cut red tape and make sure you get the answers you deserve. 

Below are several casework success stories from North Texans who got the assistance they needed from my office. Take a look through them, and if you need help with a federal agency, call my office at 972-972-7949 or visit my federal agency help page at


Congressman Colin Z. Allred (TX-32) 


September 24, 2021 Casework Success Stories

Afzal is an Afghan translator who bravely worked with the U.S. Embassy in Kabul, helping our mission in Afghanistan. As his life was in danger due to his work with the U.S. after the Taliban took over the Afghan government, it was imperative that he and his family evacuate. That’s when Afzal’s brother turned to Rep.

July 31, 2021 Casework Success Stories

Michael from Richardson began the process to apply for his Social Security retirement benefits in 2019 but decided to wait. When he reapplied to collect his benefits in November of 2020, Michael experienced issues trying to settle his first application and return a refund to the Social Security Administration (SSA).

July 31, 2021 Casework Success Stories

Richardson resident Howard filed his tax return with the Internal Revenue Service (IRS) before the deadline in 2020, and had to file an amended tax return last July. Howard’s first return reported that he owed $2,000, but his amended tax return would have refunded him an amount of $5000.

June 30, 2021 Casework Success Stories

Dallas resident Heidi was supposed to receive a $600 economic impact payment, thanks to the American Rescue Plan, from the Internal Revenue Service (IRS). However, the IRS had the wrong address and continued to send her mail to California. After attempting to contact the IRS and having no luck, she contacted Rep.

May 31, 2021 Casework Success Stories

Sarah is a single mom from Dallas. After the passing of her 13 year old son’s father in October 2020, Sarah’s son was entitled to survivor benefits.

May 17, 2021 Casework Success Stories

Ed is a veteran and Purple Heart recipient who served in both World War II and the Korean War. He was owed medical care benefits from the VA, but even with the help of attorneys in his family and after a litany of forms and appointments, he had been unable to receive them.

May 3, 2021 Casework Success Stories

Kathy receives survivors’ benefits from Social Security, and when her child turned 16, Kathy had to switch her benefits to exclude her child. Unbeknownst to her, the change somehow affected her Medicare enrollment, preventing it from beginning in November 2020 as it was supposed to.

April 14, 2021 Casework Success Stories

Laura had filed an amended tax return with the Internal Revenue Service (IRS) for the 2018 filing period. With the amended return submitted, she was due a refund payment from the IRS, but after more than a year, she still hadn't received it. Frustrated by the long delay, Laura decided to contact Rep.

November 19, 2020 Casework Success Stories

Earlier this year, Robert applied to receive Medicare benefits through the Social Security Administration (SSA). Unfortunately, Robert had not heard back from SSA for several months regarding his application. Confused and frustrated, Robert turned to Rep. Allred for help. 

November 19, 2020 Casework Success Stories

Donald expected to receive his Economic Impact Payment (EIP) in the spring like many North Texans who qualified for the stimulus payment. But when August came and it never arrived, Donald grew anxious. He needed the money after facing financial hardship due to the COVID-19 pandemic.