Dana from Dallas

October 7, 2020
Casework Success Stories
Internal Revenue Service

Dana was expecting to receive an Economic Impact Payment (EIP) debit card but grew frustrated when her EIP debit card was sent to her old mailing address. Dana contacted the Internal Revenue Service (IRS) multiple times in order to fix this error, and eventually, the agency sent her EIP card to her new mailing address. However, Dana soon discovered that the balance on the card was $0. 

After multiple attempts to contact the IRS and Metabank, Dana grew frustrated as she was unable to resolve her issue. That’s when she reached out to Rep. Allred for assistance. Upon hearing of Dana’s troubles, Rep. Allred inquired to the IRS multiple times on the status of her new card until the agency resolved the issue. After months of waiting, Dana received her EIP card with $1,200 on it.

If you need help with a federal agency, Congressman Allred’s office is here to help. Please call (972) 972-7949 or visit our services page for more information.