Helping North Texans: Kathy from Rowlett

May 3, 2021
Casework Success Stories

Kathy receives survivors’ benefits from Social Security, and when her child turned 16, Kathy had to switch her benefits to exclude her child. Unbeknownst to her, the change somehow affected her Medicare enrollment, preventing it from beginning in November 2020 as it was supposed to. Kathy discovered this when she visited a doctor to have an MRI done, and when she called Medicare, she was told that she did not have coverage, despite paying for it for the month of November. Although she was able to get her Medicare reinstated, it had February 2021 as the starting date, and Kathy was unable to reach the Social Security Administration (SSA) to get it backdated to the correct date of November 2020. That's when Kathy decided to reach out to Rep. Allred for help resolving the issue.

Rep. Allred immediately contacted the SSA to correct the problem. Within just a couple of days, the SSA responded, stating that Kathy's Medicare coverage had been incorrectly terminated, backdating it, and sending a new Medicare card to Kathy with the correct starting date.

 

If you need help with a federal agency, Congressman Allred’s office is here to help. Please call (972) 972-7949 or visit our services page for more information.