Casework Success Stories

Rep. Allred visiting the Carver Senior Center in Garland

A note from Congressman Allred:

One of the most important parts of my job as your representative is helping North Texans resolve their issues with federal agencies. Navigating federal bureaucracies can be difficult, but my team and I are here to offer assistance. Whether you need help getting your tax refund, assistance in contacting the Department of Veterans Affairs, or help in obtaining your Social Security benefits, I am here to help cut red tape and make sure you get the answers you deserve. 

Below are several casework success stories from North Texans who got the assistance they needed from my office. Take a look through them, and if you need help with a federal agency, call my office at 972-972-7949 or visit my federal agency help page at


Congressman Colin Z. Allred (TX-32) 


November 19, 2020 Casework Success Stories

Emmanuel is an independent contractor and 18-wheeler truck driver from Wylie. Like many North Texans, Emmanuel was experiencing increased financial hardships amid the ongoing pandemic and applied for an Economic Injury Disaster Loan (EIDL) through the Small Business Administration (SBA).

October 7, 2020 Casework Success Stories

Dana was expecting to receive an Economic Impact Payment (EIP) debit card but grew frustrated when her EIP debit card was sent to her old mailing address.

October 6, 2020 Casework Success Stories

In April of last year, Chester became disabled. He applied for disability benefits with the knowledge that they would be suspended after December 2019 as he would be turning 66, and he would start relying on regular social security benefits.

August 12, 2020 Casework Success Stories

Earlier this year, John submitted his 2019 tax return on paper and confirmed it was received by the Internal Revenue Service (IRS) in early March.

August 12, 2020 Casework Success Stories

After getting her degree, Lisa owed about $70,000 in federal student loans. In 2017, Lisa filed an application with the Department of Education (DOE) to discharge her loans due to total and permanent disability. The application was approved, and Lisa’s loan balance became zero.

August 12, 2020 Casework Success Stories

Earlier this year, David completed an online application to receive Social Security benefits in January. Soon after, he successfully submitted the necessary paperwork to his local Social Security office. Following the completion of his application, David waited patiently for an update to his application status.

July 31, 2020 Casework Success Stories

Knowing that his employer health insurance benefits were expiring in July, John submitted an application to the Social Security Administration (SSA) to re-enroll in Medicare months in advance.

July 31, 2020 Casework Success Stories

When the COVID-19 pandemic began, Jill applied for an Economic Injury Disaster Loan (EIDL) to secure her small business’ future through financial difficulties brought on by the pandemic.

April 30, 2020 Casework Success Stories

After his wife sadly passed away last year, John* was left to file taxes for himself and his wife on his own. John knew that to file their taxes for 2019, he would need a 1099 form from the Social Security Administration (SSA) showing how much his wife had received in Social Security benefits that year.

April 30, 2020 Casework Success Stories

For several years, the mail in Kathi’s neighborhood was routinely delivered to the incorrect addresses. This resulted in Kathi and her neighbors needing to meet up to exchange their mail on a weekly basis, which led to frequent delays and difficulties for her husband, who is disabled.