Casework Success Stories

Rep. Allred visiting the Carver Senior Center in Garland

A note from Congressman Allred:

One of the most important parts of my job as your representative is helping North Texans resolve their issues with federal agencies. Navigating federal bureaucracies can be difficult, but my team and I are here to offer assistance. Whether you need help getting your tax refund, assistance in contacting the Department of Veterans Affairs, or help in obtaining your Social Security benefits, I am here to help cut red tape and make sure you get the answers you deserve. 

Below are several casework success stories from North Texans who got the assistance they needed from my office. Take a look through them, and if you need help with a federal agency, call my office at 972-972-7949 or visit my federal agency help page at


Congressman Colin Z. Allred (TX-32) 


February 29, 2020 Casework Success Stories

When the company Richard worked for was bought by a new company, they paid for a new health care plan for him. Because he was receiving private health insurance, Richard decided to halt his Medicare part A and B coverage.

February 29, 2020 Casework Success Stories

When Tekola’s employer reported his income to the Internal Revenue Service (IRS), they made a significant mistake by adding multiple extra decimals that resulted in them overreporting his income by millions. 

January 31, 2020 Casework Success Stories

After Betty’s husband passed, she and her family applied for survivor’s benefits with aid and attendance from the VA for his service. Betty was now living in an assisted living facility and needed the money to pay for her care.

December 31, 2019 Casework Success Stories

Patsy’s husband served our country bravely in our armed forces. After his long life of service, Patsy lost her husband last year. Patsy applied to receive her survivors’ benefits from the VA and was approved, but seemingly out of the blue, the benefits she was owed were taken away. 

November 8, 2019 Casework Success Stories

Paul bravely served our country in the U.S. Army for decades, eventually becoming a sergeant during Desert Storm, before leaving the service. As he transitioned to civilian life, Paul worked to help other veterans at his local Veterans Service Organization. But he needed help himself.

October 9, 2019 Casework Success Stories

A couple of years ago, Garland resident James broke his arm at work. Because his injuries were serious, James collected workers’ compensation while he was recovering. 

October 4, 2019 Casework Success Stories

Gary, a resident of Richardson, filed his taxes earlier this year, but unfortunately, he never received the tax return he was owed.  

September 19, 2019 Casework Success Stories

Joan served as a teacher for Dallas ISD, and purposely resigned early to qualify for an exemption to the Government Pension Offset (GPO), in order to collect her husband’s social security benefits. 

August 8, 2019 Casework Success Stories

Mary and her husband were longtime residents of Garland. Mary’s husband selflessly and honorably served in our nation’s armed forces. Unfortunately, late last year Mary’s husband passed away. After he passed, Mary’s bills began to pile up.

July 25, 2019 Casework Success Stories

After serving alongside our troops as a translator in Iraq for the U.S. Army, Jinan immigrated to the United States and settled in Dallas to begin her new life. As part of her transition to life in the U.S., Jinan applied for a green card. After serving alongside the U.S.