Casework Success Stories

Afzal is an Afghan translator who bravely worked with the U.S. Embassy in Kabul, helping our mission in Afghanistan. As his life was in danger due to his work with the U.S. after the Taliban took over the Afghan government, it was imperative that he and his family evacuate. That’s when Afzal’s brother turned to Rep. Allred.

Ahmad served seven years as a translator for the U.S. Army in Afghanistan. In 2016, he moved to the United States with his wife and his children, in pursuit of his American Dream.

Alfred from Dallas had filed for disability benefits with the Social Security Administration (SSA) in November of 2021, but was denied. He then turned to a third party to represent and handle his case, but still had no success. As months passed and expenses piled up, Alfred was at risk of losing his home and desperately needed the disability benefits.

Ashlen from Richardson had her tax refunds withheld for months due to a system error that falsely showed that she owed money, causing two of the tax refunds Ashlen was owed to be withheld. 

Barbara is a high school guidance counselor in Richardson, and has been serving her community for decades. When she filed her tax return this year, she hoped to get a tax refund back to help pay medical bills. Unfortunately, the refund was taking longer than expected and she wasn't sure why. With expenses piling up, she turned to Rep. Allred's office for help.

After Betty's husband passed, she and her family applied for survivor's benefits with aid and attendance from the VA for his service. Betty was now living in an assisted living facility and needed the money to pay for her care. After months of waiting, the VA requested additional documents, which Betty's family submitted, but received no response from the VA again.

Bonnie is a hard-working small business owner in Dallas. When she ran into issues with the Internal Revenue Service (IRS) regarding some missing information, Bonnie paid a balance she had due to the IRS even though the money owed was incorrect.

Carol, a teacher from Dallas, was sent a letter from the Social Security Administration (SSA) that said she needed to pay back thousands after the agency overpaid benefits. Anxious to find out more information and to resolve the issue, Carol tried to call the agency dozens of times, but she couldn’t reach anyone.

Cemalettin from Dallas applied for retirement benefits and received a denial letter saying that she did not work the 40 quarters needed to receive her benefits. Upon checking her Social Security account, Cemalettin confirmed that she did meet the qualifications for retirement benefits. 

Charles applied to receive Medicare Part B coverage with a requested coverage start date of January 1st, 2022, well within the deadline to apply. In late December, the Social Security Administration (SSA) sent him a letter saying that he was not entitled to the coverage he needed because he had applied too late.

In April of last year, Chester became disabled. He applied for disability benefits with the knowledge that they would be suspended after December 2019 as he would be turning 66, and he would start relying on regular social security benefits.

Cody, a resident of Dallas, filed his 2021 tax returns with the Internal Revenue Service (IRS), but was experiencing delays in receiving his refund. After many attempts to reach someone at the IRS with no response, he contacted Rep. Allred. 

Dallas resident Cris had his mailbox knocked down 2 years ago, and submitted countless inquiries that were never resolved. Frustrated by the lack of answers, Cris turned to Rep. Allred for help. 

Dana was expecting to receive an Economic Impact Payment (EIP) debit card but grew frustrated when her EIP debit card was sent to her old mailing address. Dana contacted the Internal Revenue Service (IRS) multiple times in order to fix this error, and eventually, the agency sent her EIP card to her new mailing address.

David from Richardson faced months of uncertainty waiting for his wife’s visa to be approved. After U.S. Citizenship and Immigration Services (USCIS) went beyond its projected deadline for completion of the case, David contacted Rep. Allred for assistance.  

When Richardson resident David turned 65, he signed up for Medicare Part B coverage. Having medical coverage is extremely important to David's health because he is currently dealing with several ailments, including diabetes and a recent heart attack. However, David never received his Medicare card, which confirmed his coverage.

Earlier this year, David completed an online application to receive Social Security benefits in January. Soon after, he successfully submitted the necessary paperwork to his local Social Security office. Following the completion of his application, David waited patiently for an update to his application status.

Donald expected to receive his Economic Impact Payment (EIP) in the spring like many North Texans who qualified for the stimulus payment. But when August came and it never arrived, Donald grew anxious. He needed the money after facing financial hardship due to the COVID-19 pandemic. Unable to contact the IRS and frustrated about the lack of answers, Donald reached out to Rep.

Eddie is a disabled veteran from Richardson. His wife sadly passed away in December of 2022, and he contacted the Department of Veterans Affairs in January to make adjustments to his disability payments. Months passed, but Eddie never saw any adjustment to his benefits. In fact, they stopped all together.

Emmanuel is an independent contractor and 18-wheeler truck driver from Wylie. Like many North Texans, Emmanuel was experiencing increased financial hardships amid the ongoing pandemic and applied for an Economic Injury Disaster Loan (EIDL) through the Small Business Administration (SBA).

Etienne from Mesquite applied for the renewal of his work permit, but unfortunately faced months of delay. Because his job depended on his authorization to work in the United States, Etienne turned to Rep. Allred for help.

After 16 years of working in the field, Evan was excited to open his own distillery in the city of Richardson. As a Richardson resident with two children attending Richardson ISD schools, he looked forward to the prospect of contributing to the community he loved.

Gary, a resident of Richardson, filed his taxes earlier this year, but unfortunately, he never received the tax return he was owed.

Eleven-year-old Gavin from Dallas was facing long processing times while trying to get his passport before an upcoming school trip. When Rep. Allred learned that Gavin could miss out on the trip, he quickly contacted the Department of State.

Gerri from Dallas was incorrectly charged late payment fees by the Internal Revenue Service (IRS). After one year of trying to contact the IRS for updates, she decided to contact Rep. Allred for help.

Gilberis from Dallas was experiencing significant delays waiting for his tax refund to process. With a young daughter who requires medical care for a heart condition, Gilberis could not afford this delay so he contacted Rep. Allred for help.

Hailey from Dallas could not locate her newly issued passport after it was lost in transit. When Hailey contacted her passport office, they were unable to give her details or reissue her passport in time for her upcoming trip.

Haley from Dallas was waiting for her family’s passports to arrive before a trip to Ireland, but their passports were held up in the processing phase. When Haley asked Rep. Allred to step in, he filed an inquiry with the Department of State. 

Dallas resident Heidi was supposed to receive a $600 economic impact payment, thanks to the American Rescue Plan, from the Internal Revenue Service (IRS). However, the IRS had the wrong address and continued to send her mail to California. After attempting to contact the IRS and having no luck, she contacted Rep. Allred. 

Richardson resident Howard filed his tax return with the Internal Revenue Service (IRS) before the deadline in 2020, and had to file an amended tax return last July. Howard’s first return reported that he owed $2,000, but his amended tax return would have refunded him an amount of $5000.

A couple of years ago, Garland resident James broke his arm at work. Because his injuries were serious, James collected workers' compensation while he was recovering.

Jean from Carrollton was having trouble obtaining a status update on the cost of living adjustment she was owed. After six months of trying to contact the Office of Personnel Management (OPM) with no response, she contacted Rep. Allred for help.

When the COVID-19 pandemic began, Jill applied for an Economic Injury Disaster Loan (EIDL) to secure her small business' future through financial difficulties brought on by the pandemic.

After serving alongside our troops as a translator in Iraq for the U.S. Army, Jinan immigrated to the United States and settled in Dallas to begin her new life. As part of her transition to life in the U.S., Jinan applied for a green card. After serving alongside the U.S. Army, she was incredibly excited to become a U.S. citizen, and receiving a green card was the first step.

Joan served as a teacher for Dallas ISD, and purposely resigned early to qualify for an exemption to the Government Pension Offset (GPO), in order to collect her husband's social security benefits.

Earlier this year, John submitted his 2019 tax return on paper and confirmed it was received by the Internal Revenue Service (IRS) in early March. Unfortunately, the IRS informed him that their staff were working remotely due to COVID-19 and they would not be able to process returns filed on paper for the foreseeable future.

Knowing that his employer health insurance benefits were expiring in July, John submitted an application to the Social Security Administration (SSA) to re-enroll in Medicare months in advance. Unfortunately, he experienced great difficulty in receiving approval for his application from the SSA, and his multiple phone calls to the agency got him nowhere.

After his wife sadly passed away last year, John* was left to file taxes for himself and his wife on his own. John knew that to file their taxes for 2019, he would need a 1099 form from the Social Security Administration (SSA) showing how much his wife had received in Social Security benefits that year.

Jucheng from Dallas faced months of uncertainty waiting for his relative’s immigration petition to be approved. After U.S. Citizenship and Immigration Services (USCIS) went beyond the projected deadline for completion of his case, Jucheng contacted Rep. Allred for assistance.  

After experiencing some software difficulties when submitting her original tax returns, Judith from Garland filed her amended tax returns with the Internal Revenue Service (IRS) for the 2021 filing period. However, Judith still had not received her refund after eight months and was growing frustrated. That’s when she contacted Rep.

Julie is a social worker from Garland who worked at nonprofit organizations for over a decade. During this time, she stayed up to date with her student loan payments in order to qualify for the Public Service Loan Forgiveness program. As a single mother, Julie aims to make smart financial decisions for the well-being of her son.

For several years, the mail in Kathi's neighborhood was routinely delivered to the incorrect addresses. This resulted in Kathi and her neighbors needing to meet up to exchange their mail on a weekly basis, which led to frequent delays and difficulties for her husband, who is disabled.

Kathleen was having difficulties when the Internal Revenue Service (IRS) had not acknowledged receipt of her tax return forms nor issued the refund she was owed, despite her appropriate and timely filing. Facing other costs and worried about the repercussions of unreceived documents, she reached out to Rep.

Kathryn from Richardson relies on Social Security and Medicare in her day-to-day life. Kathryn accidentally submitted a double payment of her Medicare premium for the first quarter of 2023. She requested a review to receive her overpayment but was told they did not know when it would be processed.

Kathy from Richardson accidentally overpaid her Medicare premiums and spent six months with no responses from the Social Security Administration. When Rep. Allred heard of Kathy’s issue, he filed an inquiry on Kathy’s behalf

Kathy receives survivors' benefits from Social Security, and when her child turned 16, Kathy had to switch her benefits to exclude her child. Unbeknownst to her, the change somehow affected her Medicare enrollment, preventing it from beginning in November 2020 as it was supposed to.

Laura had filed an amended tax return with the Internal Revenue Service (IRS) for the 2018 filing period. With the amended return submitted, she was due a refund payment from the IRS, but after more than a year, she still hadn't received it. Frustrated by the long delay, Laura decided to contact Rep. Allred for help getting her refund.

Dallas resident Laurie had filed her tax return in 2020, but unfortunately had not received her tax  refund from the Internal Revenue Service (IRS) well into 2022. After making multiple attempts to contact the IRS by phone and mail with no response, she reached out to Rep. Allred for help.

After getting her degree, Lisa owed about $70,000 in federal student loans. In 2017, Lisa filed an application with the Department of Education (DOE) to discharge her loans due to total and permanent disability. The application was approved, and Lisa's loan balance became zero.

Mark from Dallas was having issues receiving his United States Marine Corps Reserve Retirement Benefits. When Rep. Allred learned of the issue Mark was facing, he filed an inquiry with the Department of the Navy.

Mary and her husband were longtime residents of Garland. Mary's husband selflessly and honorably served in our nation's armed forces. Unfortunately, late last year Mary's husband passed away. After he passed, Mary's bills began to pile up. In addition to dealing with her grief, the added stress of maintaining her finances forced her to file for VA spousal benefits.

Mary from Richardson never received the tax return she was owed from 2021 due to mailing issues. When Mary asked Rep. Allred to step in, he filed an inquiry with the Internal Revenue Service. 

Michael from Richardson began the process to apply for his Social Security retirement benefits in 2019 but decided to wait. When he reapplied to collect his benefits in November of 2020, Michael experienced issues trying to settle his first application and return a refund to the Social Security Administration (SSA).

Nannette from Carrollton’s late husband served in the United States Marine Corps for seven years. When Nannette requested his complete military record from Veterans' Service Records, she only received a small portion of his files. Nannette tried to appeal her case, but never received a response. 

Patsy's husband served our country bravely in our armed forces. After his long life of service, Patsy lost her husband last year. Patsy applied to receive her survivors' benefits from the VA and was approved, but seemingly out of the blue, the benefits she was owed were taken away.

Paul bravely served our country in the U.S. Army for decades, eventually becoming a sergeant during Desert Storm, before leaving the service. As he transitioned to civilian life, Paul worked to help other veterans at his local Veterans Service Organization. But he needed help himself.

Dallas resident Peggy was married to a veteran who courageously served in WWII and passed away. She had tried to apply for the benefits her family was owed through the VA. However, despite proof of service, she was unable to receive the appropriate record of active military service needed to qualify for benefits.

When the company Richard worked for was bought by a new company, they paid for a new health care plan for him. Because he was receiving private health insurance, Richard decided to halt his Medicare part A and B coverage. Unfortunately, the Social Security Administration (SSA) kept charging him Medicare premiums for four months.

Richard from Richardson was having trouble getting approved for Medicare Part B re-enrollment. After four months of trying to contact the Social Security Administration (SSA), he had no updates on his approval status.

Dallas resident Robert was told by his insurance provider that he would have to pay hundreds of dollars out of pocket for his heart medications since no generic versions were available. Left overwhelmed by rising costs, Robert reached out to Rep. Allred for help. 

Earlier this year, Robert applied to receive Medicare benefits through the Social Security Administration (SSA). Unfortunately, Robert had not heard back from SSA for several months regarding his application. Confused and frustrated, Robert turned to Rep. Allred for help.

Robin is an international student, and recent graduate from A&M University. She recently moved to Dallas, and when her work permit was sent to the wrong address, the US Postal Service (USPS) did not reply to her inquiries. Frustrated and confused, Robin reached out to Rep. Allred for help.

Sarah is a single mom from Dallas. After the passing of her 13 year old son’s father in October 2020, Sarah’s son was entitled to survivor benefits. After she contacted the Social Security Administration (SSA), Sarah was told that she should start receiving the payments beginning in January 2021; but did not receive any payments on that date or for months afterwards.

When Tekola's employer reported his income to the Internal Revenue Service (IRS), they made a significant mistake by adding multiple extra decimals that resulted in them overreporting his income by millions.

Teresiah from Dallas applied for a new passport, but when she received her passport the supporting documents that were supposed to be returned to her were missing. After five months of waiting to receive her documents with no response from the U.S. Department of State, she contacted Rep. Allred for help.

Thomas from Garland was facing a three-month delay in his Social Security verification, which was preventing him from being eligible to enroll in Medicare Part B. Thomas contacted Rep. Allred for assistance.

Soon after Rep. Allred filed an inquiry with the Social Security Administration, Thomas’s issue was resolved and he successfully enrolled in Medicare Part B.

Timothy filed his 2019 tax return but received a letter from the IRS informing him that he made an error and owed more than $9,000. He contacted the IRS multiple times stating that according to his tax return, he was supposed to receive a refund of over $1,800.

Tommy, a Garland native, hurt his back on the job while working for the U.S. Postal Service. His pain was so severe that he needed surgery to implant a device that would control it. As he waited for months to have his surgery approved by the U.S. Dept. of Labor, Tommy's quality of life decreased rapidly.

Garland resident Victoria paid her taxes in March of 2022, but when the Internal Revenue Service (IRS) never received her payment, she was charged late fees. After resending her payment in the mail along with proof of the previous submission, the IRS never canceled the late fees and interest continued to grow. Confused and frustrated, Victoria contacted Rep.

Willie contacted the VA several times to inquire about qualifying for a service dog from the agency. Despite his repeated attempts, the VA did not reply to his inquiries. Frustrated and not sure how to proceed, Willie turned to Rep. Allred for assistance.

Winston is a recently retired school teacher from Rowlett. Last year, he qualified for and started receiving social security benefits, but because he was receiving medical insurance through his school district, he waited until he retired to apply for Medicare.

Ed is a veteran and Purple Heart recipient who served in both World War II and the Korean War. He was owed medical care benefits from the VA, but even with the help of attorneys in his family and after a litany of forms and appointments, he had been unable to receive them. After trying to resolve this problem with no luck for 19 months, Ed's family contacted Rep.

Yadira from Carrollton was denied the Social Security Administration’s Supplemental Security Income after a year of waiting on her results. She needed this supplemental income to apply for Medicaid to treat her serious medical conditions.